Return Policy
At Couture Mode, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return. Please note that all returns will incur a 10% restocking fee, and we do not cover return shipping costs.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
• It must be in the same condition as when you received it.
• The item must be unworn, unused, with tags, and in its original packaging.
• A receipt or proof of purchase is required.
How to Start a Return
To initiate a return, please contact us at info@couturemodefashion.com.
If your return is accepted, we will send you a return shipping label and provide instructions on how and where to send your package. Items returned without prior approval will not be accepted.
For any return-related questions, feel free to reach out to us at info@couturemodefashion.com.
Damages and Issues
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
• Perishable goods (such as food, flowers, or plants).
• Custom products (such as special orders or personalized items).
• Personal care items (such as beauty products).
• Hazardous materials, flammable liquids, or gases.
Please contact us if you have concerns about a specific item.
Sale items and gift cards are non-returnable.
Exchanges
If you wish to exchange an item, the fastest way is to return the original item first. Once your return is approved, you can then make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To qualify, the item must be:
• Unworn, unused, with tags, and in its original packaging.
• Accompanied by a receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days.
Please note that your bank or credit card provider may take additional time to process and post the refund. If you do not receive your refund within 15 business days after approval, please contact us at info@couturemodefashion.com.
Contact Us
📍 Couture Mode
1230 Nelson Street #1702, Vancouver, British Columbia V6E 1J6, Canada
📧 info@couturemodefashion.com
📞 +1 (778) 814-7622
Effective Date:
This policy is effective as of 21.02.2025.
